Privacy Policy – Luciqo.ai
Who We Are
Luciqo.ai is an AI-powered marketing intelligence and Generative Engine Optimisation (GEO) platform developed by Virtuance Digital Marketing Ltd, based in the United Kingdom.
Our website address is: https://www.luciqo.ai
Our application platform is accessible at: https://app.luciqo.ai
Information We Collect
Account and Contact Information
When you register for an account or contact us, we may collect:
- Name
- Email address
- Company name
- Job title
- Login credentials (securely hashed)
Usage and Platform Data
When you use Luciqo.ai, we may collect:
- Browser type and device information
- Log files and access timestamps
- Feature usage and interaction data
- Configuration and preference settings
This data is used to operate, maintain, improve, and secure the platform.
Comments and Feedback
If you submit feedback, forms, or comments through the platform or website, we collect the data shown in the relevant form, along with your IP address and browser user agent string to help with security and spam prevention.
Cookies
Luciqo.ai uses cookies and similar technologies to ensure the platform functions correctly and to improve user experience.
Cookies may be used to:
- Maintain user sessions and authentication
- Remember preferences and settings
- Improve platform performance and usability
Cookie types include:
- Essential cookies (required for login and security)
- Functional cookies (preferences and settings)
You can control or disable cookies through your browser settings. Disabling essential cookies may affect platform functionality.
Embedded Content from Other Websites
Pages or content on Luciqo.ai may include embedded content (e.g. videos, charts, or third-party integrations).
Embedded content behaves as if you visited the third-party website directly. These third parties may collect data about you, use cookies, and track your interaction in accordance with their own privacy policies.
AI, Data Processing, and Third-Party Services
Luciqo.ai processes data to provide insights such as:
- Brand mentions and sentiment analysis
- AI platform visibility and reputation signals
- Persona and intent modelling
Where required, we may use trusted third-party infrastructure and AI service providers for:
- Hosting and cloud infrastructure
- Analytics and monitoring
- Open AI
All third-party providers are selected for GDPR compliance and are bound by appropriate data processing agreements.
Who We Share Your Data With
We do not sell your personal data.
Your data may be shared only with:
- Trusted service providers acting as data processors
- Legal or regulatory authorities where required by law
If you request a password reset, your IP address may be included in the reset email for security purposes.
How Long We Retain Your Data
- Account and profile data is retained for as long as your account remains active.
- Usage and log data is retained only as long as necessary for operational, security, and analytical purposes.
- If you close your account, your personal data will be deleted or anonymised unless retention is required for legal or regulatory reasons.
Your Rights Over Your Data
Under UK GDPR and EU GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Request restriction or objection to processing
- Request data portability
To exercise your rights, please contact us using the details below.
Where We Send Your Data
Visitor interactions and submissions may be checked through automated security, fraud prevention, or spam detection systems.
Data may be processed within the UK, EU, or other jurisdictions where our infrastructure providers operate, with appropriate safeguards in place.
Data Security
We implement appropriate technical and organisational measures to protect your data, including encryption, access controls, and secure hosting environments.